Warranty and returns:  For returns E-mail customerservice@neuvationcycling.com to get a return authorization number.  Please write the number where it can be easily seen on the outside of the box. 

For warranty, please go to our warranty form page and fill out the requested information.  We will notify you if there are any questions.


For other issues, the best way to contact us is by e-mail.

There are two customer service people.  Whomever is at the computer or phone will help you out. 

Ron Hawkins:  Ron owned a bike shop for many years and has been working for us part time on wheel assembly and warranty.  He has extensive knowledge of bicycles, bicycle wheels and of the industry.

Jeff Hensley:  Jeff has owned a bike shop and has been working on bikes for most of his life.

CustomerService@NeuvationCycling.com

Up until now (Sept 08) I have been handling all of the customer service, and while I enjoy it, I need to focus on other things.  Both Jeff and Ron are more than capable and will be able to extend you the same level (or better) of service that I have.

Thanks,
John Neugent

Neuvation Cycling
142 Cross Street Suite 100
San Luis Obispo CA 93401
Toll Free 877-222-4519
Fax 413-480-3024